A way to speak from our common ground rather than from our differences. A four step process, used in two ways. Simple? Yes. Easy? Not always. Effective? Very as it offers choice and an ability to respond rather than react.
GET TO THE HEART OF THE MATTER
Tired of same old same old? Stop the Blame Game and learn how to communicate by getting to the heart of what people mean and how to determine what they want from you. You can build a case or you can build a connection.
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