GET TO THE HEART OF THE MATTER

Tired of same old same old? Stop the Blame Game and learn how to communicate by getting to the heart of what people mean and how to determine what they want from you. You can build a case or you can build a connection.

Events

Monday, October 5, 2009

What am I doing?

Wow, this is my first post on my newly created blog. I have been looking at so many venues to share my passion. What is that passion, you may be asking? For me it is the ease and freedom I now have in having tools to communicate. To communicate, not only effectively, but with a sense of confidence and enjoyment, even when people are upset and saying things that may be hard for me to hear. How could I enjoy that? I don't take it personally. I know they are telling me about what is going on in their inner world. They are just saying it in words that sound like blaming, criticism and judging. I have a wonderful technilogical tool to translate those words. I put on my giraffe ears and become an empathy detective. What is she talking about, you might be saying. More later about the giraffe ears. What I am detecting is what is important to this person and what are they trying to tell me they long or yearn for. It might just be peace of mind or fairness or cooperation. Something that is common to all human beings. Time for my tennis game.... more later. Carol

1 comment: